Museum PARC Charter of services

Museum PARC Charter of services

P.AR.C. – Paleo Archeo Centro
Service Charter and Museum visitors rights

This charter of services and Museum visitor rights is inspired by the definition of museum given in the Decree. No. 41 of 22 January 2004 SO-CALLED “New Code of Cultural Heritage” art.101, paragraph 2: “museum” a permanent structure that acquires, conserves, orders and exposes cultural heritage for educational purposes and study. Each museum has the duty to preserve and make possible the public’s interaction with the cultural heritage it preserves for educational, recreational, and public enjoyment purposes. (Art. 102 of Legislative Decree. No. 41, 22 January 2004).
The Ministry of Cultural Affairs has issued an “Act to address the technical and scientific criteria and standards of museum operation and development” (Legislative Decree 112/98 art. 3 cg; DM 10 May 2001) where 8 of the Museum’s operating areas with the relevant requirements and minimum operating standards are identified. Area 7 defines the Museum’s relations with the public. The duty of the Museum is to ensure adequate services to the public, established by standards, resulting in the corresponding rights of the visitor to enjoy the cultural heritage preserved in the Museum.

This charter of services and user rights is also based on indications from the Autonomous Region of Sardinia in Regional Law No. 14 of 09.20.2006 “Regulations regarding cultural heritage, institutions and places of culture”, and the quality objectives for museums contained in the “Guidelines for the recognition of museums and museum collections” approved by resolution GR 36, 27/07/2005 (hereafter “Guidelines”) and the ICOM (International Council of Museums) in the museum definition and code of ethics.
The Charter of visitor rights emphasizes the fundamental and necessary relationship between the Museum and its public by making explicit and clearly stating the services and related quality levels through which the museum engages with its visitors, in accordance with the relevant Law.

MISSION OF THE MUSEUM

To protect, investigate, preserve, develop, publicly display and promote awareness of the unique heritage and ethnography of the territory of competence, the knowledge and care of the horse in general and the Giara horse in particular, as well as the collection of ethnographic findings housed in the Museum.

The Museum fulfils this “mission” by being:

a site for the display of archaeological collections, fossils and educational workshops;
a site for scientific research, focused on the heritage of the Museum and the historical, cultural and scientific findings of the territory;
a contributor to the development of culture in general and reading, with particular attention to children;
a site for cultural, educational and training activities that cater to different groups of users through seminars, conferences, internships and training courses, thematic lectures, and tours. Schools are one of its privileged users;
making use through its many activities of the collaboration with Italian and foreign Universities and research institutes, as well as local and cultural associations operating in the area.

LEGAL STATUS AND BODIES OF THE MUSEUM

– The P.AR.C is based in Santu Antine, sn, 08030, Genoni (OR), in a building owned by the municipality of Genoni, protected under the existing cultural heritage legislation.

– Its collections are public cultural property owned by or licensed to the City of Genoni.

– P.AR.C is a permanent, non-profit organization. The Museum is governed in its operation by an internal Statute and disciplinary regulations.

MUSEUM DEPARTMENTS

– Museum departments are covered and described in the statute approved by the city administration with resolution dated 10/18/2013

EXTERNAL ACCESSIBILITY

The museum is accessible:

by public transport with bus stop in Via Roma
by private trasnportation, in the immediate vicinity of the museum

ACCESSIBILITY AND INTERNAL SECURITY

Public spaces have adequate access for disabled visitors, with the removal of architectural barriers and the availability of dedicated toilets
Safe exit routes are identified and clearly marked
There are safety systems in place for the protection of objects and people

INTERIOR SIGNAGE

is present to guide through floor plans and facilities, indicating exhibition paths and directions for the toilets
captions and panels to describe the exhibits

OPENING TIMES

Compatibly with the human resources available, the Museum is committed to extending opening hours as much as possible, ensuring the opening for 25 hours a week, including Saturdays and Sundays and major holidays.

Summer visiting hours are from Wednesday to Sunday at 10.00 -13.00, Friday-Saturday and Sunday from 16.00 to 20.00. Wednesday, Thursday, Monday and Tuesday the museum is closed but it can be visited by appointment. During the winter the opening and closing afternoons are brought forward by an hour.

ENTRY

Entry is by payment: cost of the ticket: € 3.50

Discounts: € 2.50 for all young people of the European Union aged between 18 and 25

Free admission for:

European Union citizens under 18 and over 65, school children and their carers.

For exemptions or reductions for specific occupational categories or days and initiatives organised from time to time by the Ministry, ask at the ticket office.

Ticket office: open during Museum visiting hours

Information: phone +393391676863
E-mail: [email protected]

RECEPTION SERVICES

TOILETS for visitors, WAITING AND PARKING SPACES in the halls.
There are ADDITIONAL SERVICES. Museum guided visits for schools and groups, also in English.
An EDUCATIONAL SERVICE is active, developing projects and initiatives to promote and enhance the heritage of the museum and the territory in partnership with schools, local authorities, universities and voluntary cultural associations.

PHOTOS

Photographic reproduction or filming of the cultural heritage on display in the Museum free of charge is allowed only for personal use and not using any professional tools (see Regulations implementing Law no. 4/93; Decree. 41 of January 22, 2004, art. 107-109).

Reproduction does nevertheless need to be authorized; for this reason visitors who want to take pictures or films of the exhibits must fill in the form that can be picked up from the ticket office staff.
Any other type of reproduction is subject to payment of a fee in the planned ministerial tariff for every type of reproduction.
You can apply for permission for photographic reproduction or filming of exhibits for purposes other than strictly personal at the Museum office.

RELATIONS WITH THE PUBLIC AND ENJOYMENT OF SERVICES OFFERED

A register of suggestions and complaints, which is viewed by management, is available to the public at the ticket office;
Visitor questionnaires are periodically offered to evaluate the satisfaction of the services offered and welcome suggestions;
We endeavour to preserve and protect the cultural heritage on display, to have it accessible over time; we therefore ask visitors to cooperate in this effort by:

• respecting the exhibits, without touching them, soiling them, altering them or damaging them;
• maintaining a behaviour during the visit that does not disturb other visitors, speaking softly and moving slowly from one environment to another;
• not smoking in the Museum;
• switching off mobile phones in the vicinity of safety systems;
• respecting the Regulation for taking pictures.